Premier Inn Ashby De La Zouch Hotel

The Premier Inn accommodation was exactly what you expect from a Premier, comfortable, clean & accessible. We stay at premiers on a twice a year basis, and this one at Ashby was at the standard we have become accustomed to. However, this can't be said for the adjoining restaurant & bar. If you stay at Premiers, you will know that the restaurant brand changes depending on location. This one is a Brewers Fayre. Probably our least favourite of the brands. The restaurant and bar was busy but unfortunately under staffed. My wife and I were joined by four guests for an evening meal. The staff appeared stressed, long queues at the bar with one staff member. There was only two servers for the entire restaurant. This was a Saturday night. You would expect sufficient staffing levels for this evening. I wrote everyone's order on paper and joined the queue at the bar to place our order. The starters did come out within the expected timescale (15 minutes). Then it went completely wrong. It took a further 30 minutes to clear the table ready for our mains. We then waited a further 20 minutes to receive our mains, a total of 40 minutes between courses. The mains arrived, two of the Party had steak, one requested well done & the other med rare. Neither came out as requested. They were taken back to the kitchen, then we were told it would be 15 minutes to receive fresh. After 20 minutes, they still hadn't arrived and the other 4 members had finished. The 2 with steaks decided they no longer wanted them, so I approached management for a resolution. It turns out that there wasn't a member of management present this evening. I asked for a refund of the steaks which was given by the member of staff. The evening was already ruined. The scoring above is purely in relation to the accommodation, which we had no issue. But be warned if you decide to visit the Brewers Fayre.

Long review here. Unfortunately, I'm having to rate this Premier Inn 3 stars. The actual Premier Inn to stay was good although the our family room was on the smaller size compared to others we visited. The biggest gripe we had was the brewers fayre restaurant attached next door. It looked very short staffed on both the evening we stayed and the morning breakfast although the poor staff was dealing with it very well. Unfortunately though tge evening meal was a disaster, we booked a table for 19.15 to then arrive from our room and be told it was a hour wait, OK that's fine we was informed so we'll wait and have some drinks. Then 1hr 15mins passes and noticing other customers being served there food after they had ordered after us so we thought we needed to ask where our food was, to be then told tgey had lost our receipt and could reorder and cook it, it was now 20.45 and my two younger daughters were starving, we asked how long this would take and if we could be refunded with the drinks we purchased as the offer off a free pudding and more drinks was honestly not ideal under the circumstances we had not eaten. We asked to speak to the manager as the poor waitress was doing her best, but going backwards and forwards with messages was not ideal. We then had to wait another 5 minutes for the manager to arrive, which in this time we had decided enough was enough and we needed to eat. We was then fully refunded for the meal and drinks which was fine but the one important thing that was missing at the end was a sincere apology form the manager, which was a dissapoinment end considering we was polite. Anyway, we subsequently was bailed out with a few quick meal deals around the corner at McDonald's with a very polite service as well. So we will probably stay at the hotel again if needed but definitely not be visiting the brewers fayre next door.

We had slight problem with the booking as they were going to over charge us another £11.00 as they now have rooms called Zip Rooms. We had to send the booking email to the hotel to confirm that we had paid the right price and to get our discount back. All sorted and no more problems were encountered for. Also found out no bedding on single bed so had to sleep on the double bed with my guest.